Frequently Asked Questions

We use the word 'therapy' to cover talking therapies, such as counselling, psychotherapy and coaching. Therapy offers a safe, confidential place to talk to a trained professional about your feelings and concerns. You might talk about difficult events in your life or your relationships and emotions. Or you might have negative thoughts and behaviours that you want to change.

Therapists will not give you advice or solve your problems for you. They will listen to your story, helping you to understand yourself better and make positive changes in your life.

Talking therapies can help with many difficult life problems - from coping with traumatic experiences and events, to dealing with depression and anxiety or managing harmful emotions and behaviours.

Therapy can help you find the root cause of your problems and provide ways to control and change behaviour. Treatment involves the use of techniques that can help to change deep rooted behavioural patterns.

Therapy can help you by giving you ways dealing with situations as they occur and exploring the cause of your feelings.

To find a range of conditions that can be helped by therapy, please use the link:

goodtalk engages psychotherapists and counsellors who are accredited to practice in the UK with key professional accrediting bodies such as BACP, UKCP, NCS and BABCP. This ensures that they have the skills and experience to practice competently and safely.

A therapist with goodtalk has usually undergone an in-depth professional practitioner training programme, based on internationally recognised standards of quality and competence, providing training in reflective, competent and ethical practice. This may include a bachelor's degree, master's degree or doctorate in their chosen field of psychotherapy or counselling.

In addition, they must satisfy criteria on experience such as a certain minimum number of hours of integral and supervised practice with clients.

goodtalk has stringent criteria for selecting therapists who work with us on our platform.

We select therapists based on their qualifications, accreditation levels, experience, specialisation and their experience in providing online therapy.

As part of our selection process, every therapist undergoes a multi-stage interview process to check their credentials and their competence in providing therapy.

Standard checks include double checking their qualifications and accreditations with the respective accrediting bodies and obtaining their insurance details.

Please click on the “Get started” button on this website.

In most cases within 24 hours or less of signing up.

We will match you to a therapist based on the information you have given us as part of the assessment form when you sign up. This may include details about the difficulties you may be facing, your current needs, your preferences and availability.

You will be a given a choice of therapists who would be suitable for you given the information you have provided.

In most cases, this system has worked well with our clients. In case you would like to have greater choice, you can get in touch with us and we can provide alternative options.

You are able to take as many first sessions as you like with different therapists before committing to one therapist for the longer term.

The cost of therapy through goodtalk is £50 per session. Each session is for 50 minutes. The cost may be less if you are booking more than one session at a time.

Once you have signed up and filled the assessment form, we will get back to you with a list of matched therapists for you to choose from.

Included in each therapist’s profile will be a link for booking and payment. You will be able to book, pay and schedule the mode of therapy (audio or video) in one single click.

Once you have booked, you will receive an email confirming the day, time, therapist name, mode of therapy and link to the session.

You will need to click on the video/audio session software link shortly before your scheduled session time.

A link for payment will be included when you are booking your session. After you have booked your day and time, you will be seamlessly taken to a payment portal where you can pay using a credit or debit card.

You can be anonymous to your therapist. At the time of booking you will be given an option to remain anonymous and choose an alias. Your therapist will be given your alias for your session details. Audio sessions may help in maintaining anonymity.

goodtalk will keep your personal details secure and only use them if you are believed to be in danger.

As of now, you can get therapy in two ways:

  • Video session with your therapist on an encrypted service
  • Audio session with your therapist on an encrypted service

You can make this choice at the time of booking.

Every therapist has their own way of beginning therapy. They may start by talking about what will happen in your therapy or they may begin straightaway by asking you what is troubling you or what you want to talk about. Either way is fine, but there are a few things your first session must cover:

  • Introductions

    Your therapist should spend a few minutes introducing themselves. If you’re not sure whether to call them by their first name or to be more formal, just do what you feel most comfortable with. If you feel the therapist is too formal or informal in the way they address you, you should say so.

  • Assessment

    Your therapist may start by taking a history of the troubles you are experiencing. They may just ask you to ‘tell your story’. You should feel you have the opportunity to tell the therapist about the issues that are troubling or concerning you.

    Your therapist should cover other practical details such as number and frequency of sessions and how they will ensure confidentiality.

During the first session, or at any time during your therapy, you can ask your therapist anything you want to know about their qualifications and experience. You can also ask them about your therapy and question anything you don't understand. Your therapist should encourage you to do this.

Your relationship with your therapist is very important. To get the best out of the process it’s important that you have confidence in them. Trust your instinct and if you’re unsure about the therapist, ask to be introduced to a different one. Your therapist won’t mind if you do this as it’s important to them that you feel you could build a relationship together.

There is no fixed number of sessions offered. How often you see your therapist, and how many sessions you have, will depend on your individual circumstances. These vary based on issues you want to work on, progress and preferences. It is usual practice to take six sessions to see meaningful progress. Your therapist will obtain regular feedback from you on how you are feeling and may make suggestions accordingly.

Therapists and coaches have different training and accreditation routes. However, both coaches and therapists at goodtalk are trained and accredited to a high standard and have wide-ranging experiences to deal with a variety of issues. In general, a Coach is someone who is trained to help you acknowledge where you are today more clearly, and then help and support you in finding ways, strategies and tools to move you forward and closer toward your goals. A Counsellor is someone who creates a safe and supportive space for you to explore who you are and cope with what you are facing in life. They help you to identify problems and act as a support system to help you gain the strength and clarity to cope and to move forward.

goodtalk may be suitable for you if you would like to talk to a professional trained in helping you when you are facing stress or anxiety. We have professionals specialising in a variety of issues ranging from generalised stress and anxiety, depression, post-natal anxiety/depression, gender identity, grief, performance anxiety and more.

However, goodtalk is not suitable for you if you are:

  • Under 18 years of age
  • Considering self-harming or hurting others
  • Considering suicide
  • In a health emergency or crisis where you require emergency help
  • You have been diagnosed with a severe mental health condition and have been asked to be under psychiatric or psychological care or require in-person or hospital treatment.

Our therapists are accredited to provide a safe and competent service in the UK. However, therapy delivered via video or audio may not substitute for in-person therapy in all cases. Please note that goodtalk does not provide any diagnostic services and is not able to give you a clinical diagnosis.

There are clinical studies which have established the effectiveness of online therapy. You can find a small selection of these studies below:

“Internet-based versus face-to-face cognitive-behavioral intervention for depression: A randomized controlled non-inferiority trial”

Andersson, G., & Cuijpers, P. “Internet-based and other computerized psychological treatments for adult depression: A meta-analysis.” Cognitive Behaviour Therapy, 38(4), 196-205.

Barak, Azy, et al. “A comprehensive review and a meta-analysis of the effectiveness of internet-based psychotherapeutic interventions.” Journal of Technology in Human Services, 26.2-4: 109-160.

Wantland, D. J., Portillo, C. J., Holzemer, W. L., Slaughter, R., & McGhee, E. M. (2004). “The effectiveness of Web-based vs. non-Web-based interventions: a meta-analysis of behavioral change outcomes.” Journal of Medical Internet Research, 6(4).

“Home telemental health implementation and outcomes using electronic messaging.”

Please email us on with details of your qualifications, training, accreditations and experience.

British Association of Counselling and Psychotherapy (BACP)

UK Council for Pychotherapy (UKCP)

National Counselling Society (recognised by NHS IAPT)

British Association for Behavioural and Cognitive Psychotherapies (BABCP)